The Nightmare
The booking system said the building was full. A walk around said otherwise.
Ahead of a 2027 lease break, the Facilities and Workplace team faced a decision worth millions — and they had nothing but spreadsheets to justify it. Booking data, utilisation reports, and occupancy dashboards told three different stories. Operations were chasing gaps every quarter, hoping nothing had slipped through the cracks.
Ghost bookings were everywhere. Large meeting rooms sat dark while calendars claimed them as occupied. Cleaning crews mobilised for empty floors. HVAC ran on schedule, not on reality. Nobody had a single source of truth — so every space decision was a coin flip.
With a lease renegotiation on the horizon, that was no longer acceptable.
In Their Words
We knew we had empty space. We didn't know how empty ,or what it was costing us. D-XPERT showed us exactly which rooms, which days, and which policies were bleeding money. Then it told us precisely what to change. That's not a report. That's a decision.
Head of Facilities
Major UK Construction & Built Environment Firm
The DIREK Fix
DIREK deployed SpaceLens sensors across 140 desks and 3 meeting zones at the firm's London HQ. No cameras. No facial recognition. No personal data — ever. Just clean, anonymous occupancy signals, feeding live into D-XPERT™.
D-XPERT didn't produce another dashboard to ignore. It produced decision-grade recommendations — precise, costed, and ready to act on.
Here's what the data exposed, and what DIREK told them to do about it:
1. Ghost bookings quantified
Problem measured by room and behaviour
2. Auto-release rules deployed
No-shows eliminated through automated booking management
3. Oversized rooms split
61% of bookings were 1–2 people, rooms reconfigured accordingly
4. Booking policy rebuilt
Booking policy rebuilt around real utilisation data, not assumptions
5. Updated cleaning & HVAC schedules
HVAC and cleaning schedules adjusted to align with actual occupancy.
6. Permanent desks consolidated
From 140 to 83, with full peak capacity preserved
Impact
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